Refund policy
Refund and Return Policy
● Return shipping costs are borne by the buyer.
● Upon receiving the returned goods, we will process eligible refunds immediately, typically within 24-48 hours.
● Returns or exchanges will only be processed if the goods are brand new, unused, and in their original packaging (all labels and branding are intact).
● If we provide return labels, we reserve the right to deduct the cost of the return labels and any associated shipping or handling fees from the refund amount.
● To initiate a return or order cancellation request, please visit your account portal.
Return Conditions:
● The product must be in its original condition and in its original packaging, along with the outer packaging used for shipping protection. Return requests may be refused if there is no outer packaging and the goods are damaged in transit.
● The product must be completely unused. If signs of use, alterations, or damage to the product, labels, packaging, or seals are found, we will deduct the corresponding amount and may refuse a refund or only provide a partial refund.
● You are legally obligated to properly safeguard the goods in your possession. If we fail to fulfill this obligation, we reserve the right to claim compensation.
●Personalized, customized, or discounted items (Black Friday, Cyber Monday, New Year's, Christmas) are non-refundable. Exceptions may be considered at the discretion of management in exceptional circumstances. In such cases, we reserve the right to permanently terminate the customer's account and refuse future orders.
●Special orders obtained through our private purchasing service are also non-refundable. Customers will receive a notification before payment, and payment confirmation constitutes acceptance of these terms.
●For customers with an excessive number of returns, we reserve the right to refuse their orders and future orders at our sole discretion.
Delivery Issues and Claims
If your order shows as delivered but you cannot find it, you must contact us within 48 hours of receiving delivery confirmation.
For investigation purposes, customers need to contact the carrier directly and provide a valid claim or reference number. Customers must fully cooperate with the carrier's investigation process.
Orders confirmed delivered to the address provided at checkout are not eligible for refunds or exchanges unless the carrier determines the goods were lost in transit or there is clear evidence of failed delivery. Failure to follow the necessary claims process may result in the inability to investigate or resolve the issue.
Please refer to our Shipping and Claims Policy (see Terms of Service) for details.
Defective or Damaged Goods
●If your product arrives defective or damaged, please contact us and provide photos within 14 days of receiving the item.
●We will assess the issue and provide a full refund or replacement upon confirmation.
●Refunds for defective items will be processed within 48 hours of receiving email confirmation.
Refund Processing
●Once your refund request is approved, we will process it as soon as possible, no later than 14 days of receiving the returned item.
●We reserve the right to refuse a refund and require you to bear the return shipping costs if the returned item is not properly stored.
For any questions or concerns, or any product-related inquiries, please contact us.